Sydney Water’s Managing Director Kevin Young said the organisation’s new website followed a rigorous market tender process, which nearly halved the original market estimates and provides greater capability to deliver the services customers want.
“After a comprehensive tender process, Sydney Water established a new website earlier this year along with other IT capabilities at a cost of $7.1 million, which was 42 per cent lower than quotes received in the tender process,” Mr Young said. “The website came in $0.7 million under budget.”
Since the site was launched there had been 138,995 internet payments via the new website totalling more than $35 million. It has also had 47,841 hits from teachers and students using it as a valuable education tool.
In the three months after the web launch, there were 1.26 million impressions and an average of 83,000 of unique visitors per month. In other words the average visitor to the website viewed around five pages. Projected, this means a potential of around five million page impressions each year.
Sydney Water has one of the lowest overall retail costs of water utilities in Australia, and the new website’s capability will contribute to maintaining these low costs by delivering the services customers have told us they want.